SupportCategory: SharePoint ConnectorConnect to SharePoint repeating
Alexander Thiel asked 6 months ago
The dialog to connect to SharePoint pops up multiple times per day for some users. The user needs to go through the authentication procedure over and over again.  What can we do to stop it from happening? Canceling or just closing the dialog is not an option since the SharePoint attachment box will then only show the NAV error message "Form.Runmodal is not allowed in write transactions..."
3 Answers
hougaard Staff answered 6 months ago
For some users, but not everyone? Sounds like the token expiration time is set very low for those users in Azure AD?
hougaard Staff answered 6 months ago
Can you check with IT if there are any policies for reduced token expiration?
Alexander Thiel answered 6 months ago
It seems to be the case for all non admin users, but I can't tell for sure.
hougaard Staff replied 6 months ago

That’s probably a policy created on your tenant by “IT”…

Alexander Thiel replied 6 months ago

I got information from IT that there is no such policy in place.

Alexander Thiel replied 6 months ago

Is there anything I can do to troubleshoot this? I had to uninstall the app for now.