It’s probably because the customer (or wherever you’re testing) has been mapped to a defect mapping. Check “Active Mappings” from the SharePoint Table Mapping and delete the defective mapping.
Server relative urls must start with SPWeb.ServerRelativeUrl
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Thank you. That was it. Those customers got the defective mapping back when I mistakenly had the Subsite as “Site_Name” instead of the corrected “sites/Site_Name.” I deleted the defective mappings, and it works now.