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Hi, we have been testing ok in a Sandbox and just purchased a license and deploying to Production. We installed the app there but when trying to log in get this error. However on checking the user account it does seem to have the Snapshot debugging permission set.

Error message:
Could not contact dynamics.com, error ({“Message”:”You do not have the following permission: Snapshot debugging”})

Internal session ID:
67a17b76-06e4-4603-96bf-262816be49bd

Application Insights session ID:
f078ae91-f004-452e-b075-80299bff77b1

Client activity id:
447edd7c-1d6a-4b50-8dff-5480b1c8645f

Time stamp on error:
2025-08-29T12:47:24.1139308Z

User telemetry id:
0151ef96-ab10-40d8-bf78-f978e3c30939

AL call stack:
“Symbol Management Hgd”(CodeUnit 70310251).DownloadFileEx line 92 – Simple Object Designer by Hougaard version 12.0.0.594
“Symbol Management Hgd”(CodeUnit 70310251).DownloadAndImportSymbolsFromApp line 21 – Simple Object Designer by Hougaard version 12.0.0.594
“Symbol Management Hgd”(CodeUnit 70310251).DownloadSymbols line 53 – Simple Object Designer by Hougaard version 12.0.0.594
“Object Designer Menu 2 Hgd”(Page 70310321).OnOpenPage(Trigger) line 29 – Simple Object Designer by Hougaard version 12.0.0.594

hougaard Answered question 4 days ago