Keeping track of the Microsoft Dynamics 365 Names and Products

I’m having a hard time keeping up with what names the different Dynamics 365 offerings have, and what products they come from. Maybe others are having the same issue, so here is my table:

Dynamics 365 NameOrigin Product
Dynamics 365 SalesDynamics CRM
Dynamics 365 Customer ServiceDynamics CRM
Dynamics 365 OperationsDynamics AX (7)
Dynamics 365 FinancialsDynamics NAV
Dynamics 365 Field ServiceDynamics CRM
Dynamics 365 Project Service AutomationDynamics CRM
Dynamics 365 MarketingAdobe Marketing Cloud
Dynamics 365 Customer InsightWill be part of "sales"

As you can see, there is still a couple I’m not sure of. Regarding pricing, you buy in bundles, so “Dynamics 365 Plan 1” includes:

  • Dynamics 365 for Sales
  • Dynamics 365 for Customer Service
  • Dynamics 365 for Field Service
  • Dynamics 365 for Project Service Automation

Dynamics 365 Plan 2” includes everything in Plan 1 plus:

  • Dynamics 365 Operations (AX)

Here is an odd thing, “Plan 1” costs $112 pr. user/month and “Plan 2” costs $210 pr. user/month, “Operations” alone cost $190, ie. the double of the $95 added to plan 1?

Business Edition” covers Dynamics 365 Financials (aka. NAV) but does not give you the opportunity to combine with the other 365 offerings currently. (Info taken from https://www.microsoft.com/en-ca/dynamics365/pricing)

Currently no pricing info on the rest, just a “Contact Us” form.

Please reach out to me at @eHougaard if I’m missing something or  misunderstanding something 🙂

 

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